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Returns & Exchanges Online Policy

Returns

• We do not issue refunds. We will only allow exchanges within 14 days from date received and you will be responsible for shipping cost on items you’d like to exchange. Gift cards, Jewelry, Custom orders, Pre-orders, Sale items, and Clearance items are not returnable or exchangeable.

Exchanges (If applicable) To be eligible for an exchange, your item must be unused and in the same condition that you received it with tags, box, etc. We will exchange it for the same item or a similar if not available, store credit only applicable to certain cases.

1. If you need to exchange it for the same item, send us an email at info@rojocanelashop.com and request our approval. Do not ship your item without our approval, returns without approval will be refused.
2. Once we approve your return, please ship it to 10520 Savoy Drive NW Albuquerque, New Mexico 87114

• Please pack your item(s) in the original box if possible and mail your item(s) using the carrier of your choice. Add your Order Number and phone number anywhere in the envelope for faster service.
• You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.